As we make our way through 2026, these are days with reduced or no live agent coverage so you can plan accordingly. Please note, the Help Center and Vic.toria chatbot are available 24/7. Vic.ai observes the following public holidays.
When reaching out around a holiday, please include as much detail as possible (e.g. invoice numbers or IDs, error messages, screenshots) so we can resolve your issue quickly with minimal back and forth.
No live agent coverage:
New Year's Day — Thursday, January 1
Martin Luther King Jr. Day — Monday, January 19
Memorial Day — Monday, May 25
Juneteenth — Friday, June 19
Independence Day — Friday, July 3
Labor Day — Monday, September 7
Thanksgiving — Thursday, November 26
Day After Thanksgiving — Friday, November 27
Reduced Holiday Coverage:
Winter Holiday — Thursday, December 24 through Friday, January 1, 2027 (office reopens Monday, January 4)