Overview
Keeping vendor remittance details accurate is critical to ensuring payments are delivered correctly and on time. Vic allows you to update a vendor’s remittance address and email directly within the platform—so you can make quick corrections without waiting on ERP updates.
When to Update Remittance Details
You may need to update a vendor’s remittance address or email when:
A payment is blocked due to outdated or incorrect vendor contact information
A vendor requests that remittance be sent to a different address or email
You need to meet a payment cutoff (e.g., same-day ACH or check runs)
The ERP record is correct for general vendor info, but different details are required specifically for payment remittance
These updates allow you to proceed with payments without interrupting your ERP as the system of record.
Before You Start
This feature only applies to vendors not connected to the Vic Vendor Network
If a vendor is connected to the Vic Vendor Network, remittance details are managed by the vendor in their VicPay portal
Changes made in Vic act as overrides for payment and remittance only
How to Update Remittance Address or Email
Navigate to the Admin → Vendors → All Vendors in the Navigation bar
Search for and open the vendor you want to update
Locate the Remittance Address and/or Remittance Email fields
Enter the updated information
Click Save
Your changes will be applied to future payments and remittance delivery.
What Happens Next
Updated details will be used for payment processing and remittance notifications
Changes take effect immediately after saving
Your ERP vendor record remains unchanged
Best Practices
Confirm updated details with the vendor before making changes
Use this feature for time-sensitive or payment-specific corrections
If changes should be permanent across systems, consider updating your ERP as well
Need Help?
If you're unsure whether to update remittance details in Vic or your ERP, reach out to your team or [email protected] for guidance.